UN Vacancy Listings

IOM - Client Service Assistant/Logistics Support

The International Organization for Migration seeks a Client Service Assistant with the following profile:- 

University degree or equivalent in Business Management, Client Services, Social Science or related discipline preferred; or an equivalent combination of education, training and experience.

GENERAL FUNCTIONS:

  • Assist in the day to day running and set up of the Visa Application Center (VAC);
  • Provide client service excellence to applicants at all times, in full compliance with the
    Statement of Work (SOW) and the Service Standards;
  • Assist in the provision of client information: distribution of application forms,
    information sheets and checklists regarding visa requirements;
  • Assist in the collection and forwarding of complete applications as per checklists,
    including biometrics collection;
  • Data Capture; Assist in maintaining a high degree of skill in using the software
    platform provided;
  • Returning of passports, supporting documentation and visa decisions.
  • Reporting: Assist in maintaining accurate and detailed records of all applications and
    fees received, and biometrics enrolled and report these records daily;
  • Maintain positive working relationships with IOM’s Lead VAC Partner, VFS Global
    and host government staff locally.


POSITION GRADE:
UN Salary Scale- G4

COMPETENCIES:
Accountability, Client Orientation, Communication, Creativity and Initiative, Leadership and Negotiation, Performance Management, Planning and Organizing, Professionalism, Continuous Learning, Teamwork, Technological Awareness, Resource Mobilization.

LANGUAGES:
Required English-fluent; Advantageous Dutch competency

Interested Persons please send a cover letter, resume with references and copies diplomas to This email address is being protected from spambots. You need JavaScript enabled to view it. no later than Thursday February 1st, 2018. Only Shortlisted candidates will be contacted.

Last modified on Thursday, 18 January 2018 21:57
Written on Thursday, 18 January 2018 Published in Jobs Read 1571 times